A personalised AI expert built on forty years of auditing, consulting and teaching experience. It provides immediate, factual and legislation-based support in quality, food and packaging safety, related legislation, QMS, occupational health and safety, EMS, FSSC, BRCGS and IFS — anytime and anywhere.
IMS Assistant is not a general chatbot. It is a specialised, personalised AI expert trained on verified professional know-how of an auditor, consultant, trainer and university lecturer with many years of experience in the food and packaging industry worldwide.
General AI tools draw from the entire internet — their answers may be inaccurate, outdated or irrelevant to a specific legislative context. IMS Assistant primarily works with verified expert knowledge, refers to specific standards, regulations and EU and Member State legislation, and answers factually, without unnecessary noise.
Imagine having an experienced auditor and consultant available 24 hours a day, 7 days a week, at a fraction of the cost of a traditional consultation.
IMS Assistant communicates in your own language. It adapts to your style and communication, remembers previous conversations and the topics you have worked on. You do not need to explain everything again and again. It remembers you. Over time, it becomes your assistant.
For professionals in companies operating in the food and packaging industries: quality managers, technologists, HACCP team members, auditors, production managers and company executives.
Implementation of management systems, preparation for certification audits, handling audit nonconformities and findings from official control bodies, documentation and customer enquiries.
Fast and reliable answers to legislative or technical questions without waiting for a consultation appointment.
IMS Assistant covers a comprehensive range of topics in management systems and packaging legislation. It supports the implementation and maintenance of quality, food safety, environmental and occupational health and safety management systems according to ISO 9001, ISO 14001, ISO 45001, ISO 22000, FSSC 22000, BRCGS, IFS and other standards.
It is familiar with national and European food and packaging legislation, including Act No. 258/2000 Coll., Act No. 110/1997 Coll., Act No. 166/1999 Coll., Regulation (EU) 2025/40, Regulation 2004/1935, Regulation 2011/10 and other requirements. It assists with declarations of compliance, technical documentation and responses to enquiries from inspection authorities. It continuously monitors legislative changes and new implementing acts.
It communicates in natural Czech and responds to voice and text messages — with no need to install any additional software. It can also communicate in other languages, both by text and voice.
Immediately — the answer arrives within seconds after sending your question, 24 hours a day, 7 days a week.
No. IMS Assistant works directly through the Telegram app, which is available free of charge on all platforms — mobile phone, tablet and computer.
Simply click the activation link, which will redirect you to Telegram. No registration or payment card is required. The first 100 messages are completely free.
The subscription includes access to IMS Assistant with a monthly message limit. Individual subscribers have an unlimited number of messages. Continuous updates of the knowledge base with new legislative requirements and standards, as well as customer support, are included.
Yes. All communication is encrypted and no third party has access to your conversations or company data. Details on personal data processing are provided in the privacy terms.
Yes. IMS Assistant understands voice messages and can also respond by voice — ideal, for example, during a production walk-through when your hands are not free.
IMS Assistant covers quality management systems (ISO 9001), food safety (HACCP, FSSC 22000, IFS Food, BRCGS Packaging), environmental management (ISO 14001), occupational health and safety (ISO 45001), audits, legislative requirements, complaints, suppliers and document control.
IMS Assistant is designed as a daily working tool that significantly reduces dependence on external consultations for routine questions, documentation preparation or orientation in legislation. However, in specific situations such as certification audits, legally binding opinions or complex disputes, it does not replace the responsible person, auditor or lawyer.
No. IMS Assistant’s answers are advisory in nature. The final assessment always depends on the specific situation, the current wording of applicable legislation and the responsible person in your company. The user is responsible for verifying the information provided before using it.
Customer support is available via the website, by e-mail and by phone.
Trial access is completely free — the first 100 messages without any commitment and without entering payment details.
You can test the practical value of the assistant using your own questions from audits, legislation, management systems, HACCP, occupational health and safety, EMS, FSSC, BRCGS and IFS.
The paid version is intended for companies that want to have professional support available on a long-term basis. All subscriptions include continuous updates of the knowledge base with new legislative requirements and standards, as well as customer support via the website, e-mail and telephone. After the order form is completed, an invoice is issued and, once paid, an activation link is sent to the user via Telegram. For already active users, the new subscription is activated immediately and the invoice is sent at the same time.
excluding VAT
1–3 users
excluding VAT
4–6 users
excluding VAT
7–9 users
“I was quite surprised that it builds on our conversation threads and, without me prompting it, explains things further on its own. It is excellent. Different from ChatGPT chat. There I constantly have to prompt it and return to the beginning; this is much more developed. It is very interesting.”
“It is excellent that it remembers what we are working on together. It is like having an alert colleague who does not forget and can quickly search through legislation.”
“We dealt with a rather tricky complaint with IMS Assistant, then some production defects. We tried sending IMS Assistant a few photos for assessment. It was interesting, I think both for me and for it :-).”
See for yourself how IMS Assistant can speed up your daily work and reduce dependence on external consultations.
Project author: Ing. Jiří Vaníček, CSc., CQP MCQI, Company ID: 44990634
We consider your privacy and confidentiality of information to be fundamental. IMS Assistant is designed to provide expert guidance while fully respecting the protection of personal data and commercially sensitive information.
If, when working with IMS Assistant, you process personal data or commercially sensitive information, we recommend proceeding in accordance with GDPR requirements, the organisation’s internal rules and the principle of data minimisation.
IMS Assistant is an expert advisor, not a repository of sensitive personal data. Therefore, we recommend sharing only information necessary to provide a qualified answer.
By using the IMS Assistant service, you agree to the terms below. Detailed terms and conditions are available upon request. The text below represents their brief summary based on the valid wording.
IMS Assistant provides expert guidance in the areas of management systems, quality, food and packaging safety, environmental management and occupational health and safety.
Access to the service is established by account activation or payment of the subscription. By activating the service, the user confirms that they have become familiar with the terms and conditions.
The service is provided in the form of a subscription. Individual plans include a specified monthly message limit. Both user queries and assistant responses are counted towards the limit. After the limit is exhausted, an additional message package may be ordered.
IMS Assistant uses artificial intelligence technology. Although it is based on verified expert knowledge, responses may contain inaccurate, incomplete or misleading information. The information provided is advisory and informational in nature and does not replace a legal, technical or other professional opinion. The user is obliged to verify important decisions in valid legal regulations, standards, technical documentation or with relevant experts.
The operator strives to ensure maximum availability of the service, but reserves the right to technical downtime, maintenance and continuous updates of the knowledge base. The operator is not liable for outages caused by third parties, especially providers of AI technologies.
Personal data are processed in accordance with GDPR. Conversations are securely stored and serve exclusively for the provision of the service. Data are not used to train general AI models and are not disclosed to third parties.
The user may terminate the subscription at any time. Access to the service remains active until the end of the already paid period. The operator may terminate access in the event of a breach of the terms and conditions.
Legal relationships between the operator and the user are governed by the law of the Czech Republic. Any disputes will be resolved by the competent courts of the Czech Republic. The operator reserves the right to update the terms and conditions continuously.
By using the IMS Assistant service, you confirm that you have read and agree to the terms and conditions.